Privacy Policy


Evidentli Pty. Ltd. distributes and operates the Piano website and app, which provides the SERVICE as described in our Terms and Conditions. Evidentli Pty. Ltd. also provides unique CONTENT produced and provided as part of the Service.
This page is used to inform website visitors regarding our policies with the collection, use and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.


For a better experience while using our Service, we may collect Personal Data and other information from you, including your name and email. The information that we collect will be used for licencing, to contact or identify you.
By voluntarily providing our Service with Personal Data, you are consenting to our use of it in accordance to with this Privacy Policy. You also acknowledge and agree that such Personal Data may be transferred from your location to the offices of Evidentli and authorized third-party service providers referred herein.
We will keep any information you provide to us until a request has been made for the information to be deleted.
You may request for the personal information we collect, or request deletion of the personal information from our system, by contacting our customer support at


We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use all or some portions of our Service.


We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

These third parties require access to your Personal Data to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. We employ the following third-party services:

  • Google for analytics and cloud infrastructure
  • Amazon Web Services for cloud infrastructure
  • for Web Services
  • HubSpot for user information and relationship management

We have GDPR-compliant data processing agreements with them. 


When using our app hosted in the customer’s own IT infrastructure (“on-prem”) which could include on the physical premises or on a virtual private cloud controlled by the customer, some data that originated in the app (such as research workflows), usage and access logs, etc. may be stored on infrastrcture controlled by Evidentli when required by legal or contractual obligations that may apply and/or to facilitate collaboration outside the customer’s organisation. Patient and Provided Data are only stored on-premises.  

Evidentli is not responsible for securing sensitive and/or identifying data that resides on-premises. Evidentli is responsible for securing non-sensitive and non-identifying data on its own server, and severs Evidentli alone controls. 


In some instances, our Service can collect sensitive data about our customers’ patients, clinicians and other healthcare workers in order to facilitate research on such data. Custodianship of the data, which includes granting permission to third parties to use the data on our Service, is the responsibility of the original Custodian of the data and not Evidentli.

All sensitive data are stored on disks (often referred to as “data at rest”) in encrypted formats against physical theft of storage mediums. Sensitive data traverse network links (often referred to as “data in transit”) only using SSL, VPN or other methods of  encryption. 


Data that are considered identifying (such as names, dates of birth, dates of hospital visits, addresses) as well as data that are considered potentially identifying (such as free text fields that may include names) are stored in “on-prem” instances.


Non-identifying information (such as procedure codes), obfuscated information (such as mangled dates and mangled postal codes) and de-identified data (such as clinical notes with names removed) may be stored on-prem or off-prem.   These data are still considered by Evidentli to be sensitive. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of data de-identification can be absolutely guaranteed against re-identification.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites, visit. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.


If you have any questions about these Terms, please contact us at